measure hiring manager satisfaction as one of your key metrics
Before we begin an engagement, we distribute Hiring Manager surveys to establish a baseline from which to measure future recruitment performance. These Hiring Manager Surveys are a subjective measurement of your recruiting, but the Hiring Managers’ perceptions of the recruiting function are ultimately the most important metric. If you are not focused on making the Hiring Managers and candidates happy, you are not managing the function with the real customers in mind.
Attached you’ll find two free recruitment surveys, a short version and a long version. We use a derivation of the short version to gauge our success after every hire we make. The last question in this recruiting survey is written for internal recruiting departments—our internal version asks the question more directly as an external partner.
The long version we use as a pre-implementation hiring tool to give us a feel for what we’re getting ourselves into. You’ll note we use a 1-5 scale on our recruiting satisfaction survey, which is a little easier for the audience but it does not measure with as fine a gradient. We prefer hand these surveys out when we have implementation meetings where we have a hiring managers’ full attention. It can be difficult to get a meaningful response rate from a longer recruiting survey without the full attention of your audience, but we have used online survey tools such as SurveyMonkey or Zoomerang with success. We have found this pre-implementation data invaluable in comparing our performance to the performance of those that were before us. Comparing a client’s data to other clients or national averages is not as valuable as benchmarking against the actual data before you started. For internal recruiting departments, we recommend setting benchmark data via surveys prior to undertaking any formal process improvement efforts. It’s difficult to measure your improvement if you do not know where you started.
If you have any questions on using our hiring manager and recruiting surveys, please contact us. We hope these help evaluate your current recruiting performance!