Thinsourcing: Great White Paper on BPO

Matt Cooper mentioned “thinsourcing” to me in an email a while back, but it wasn’t until yesterday that I tracked down the piece to which he was referring.

Turns out, he was talking about a white paper written by someone at DialAmerica. If you haven’t had a chance to read it, it’s well worth it. Thinsourcing: A New Way for Businesses to Operate succinctly explores the differences between outsourcing, insourcing, and “thinsourcing.” According to the author, thinsourcing is the happy medium between out- and insourcing: it combines the autonomy of an outsourced provider with a service that is “virtually indistinguishable” from the company itself.

The ideas expressed in this article are at the heart of any good Business Process Outsourcing (BPO) service and is a worthwhile read for anyone interested in learning more. This particularly resonated with me and others here at Accolo because this is the nature of the service we provide.