Outsourcing the Recruitment Process Produces Big Gains for Best-in-Class; Quality Overshadows Cost as Underlying Goal.

BOSTON, MA, Apr 01, 2008 (MARKET WIRE via COMTEX) — In the new benchmark report, “RPO: The Ins and Outs of Recruitment Process Outsourcing,” Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), found that of all organizations that pursue recruitment process outsourcing (RPO), those that achieved Aberdeen’s Best-in-Class designation experience significant performance gains in a myriad of areas, including a 41% average increase in hiring manager satisfaction. This benchmark report is a compilation of surveys and interviews from more than 200 organizations worldwide and highlights how Best-in-Class organizations internally structure and implement the necessary policies, practices, and procedures required to effectively manage a RPO initiative.
“While the cost to attract and recruit new employees is a top factor driving the organizational pursuit of RPO, the primary force driving RPO is the lack of internal HR resources,” said Kevin Martin, research director, human capital management at Aberdeen. “We’re seeing a strong emphasis placed on ‘quality’ — quality in terms of the candidate produced and that person’s overall recruiting/hiring experience. As a result, HR organizations seek to strengthen kinks in the existing process or overhaul the entire process via outsourced experts.”
Organizations that achieved Aberdeen’s Best-in-Class designation in RPO represent the top 20% of all organizations studied for this report. The organizations that achieved this select status achieved superior performance improvement in several key recruiting areas, including quality of candidate, quality of hire, time to fill, cost per hire, candidate experience/satisfaction, and candidate diversity. Best-in-Class organizations share several common characteristics, for example:
—  74% define the recruitment process pain points that need to be     addressed before they embark on RPO  —  73% assess the performance of the RPO provider as-needed or at least     once per quarter   —  62% assign a dedicated resource to manage the RPO provider Furthermore, the report revealed the role that RPO providers play in helping organizations build and/or strengthen overall employment brand. “Organizations are keenly aware of the way they are perceived in the marketplace by current employees as well as both active and passive candidates,” said Jayson Saba, research associate with Aberdeen’s human capital management practice. “This has forced organizations to strive for excellence at every stage of the recruitment process.”
This report examines how organizations around the world are implementing RPO in order to focus key internal HR resources on core organizational competencies, improve the company’s brand and reputation as a great place to work, and overcome cost and performance barriers in the recruitment/hiring process. In addition to providing insight into what Best-in-Class organizations are doing, this report also recommends actions that all organizations can take to support and manage a successful RPO initiative.
A complimentary copy of this report is made available due in part by the following underwriters: First Advantage, Beeline RPO, The RightThing, TalentBridge International (a division of TAC Worldwide), Select International, and Accolo. To obtain a complimentary copy of the report, visit: http://www.aberdeen.com/link/sponsor.asp?cid=4653.
About Aberdeen Group, a Harte-Hanks Company
Aberdeen is a leading provider of fact-based research and market intelligence that delivers demonstrable results. Having benchmarked more than 30,000 companies in the past two years, Aberdeen is uniquely positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen(TM) for insights that drive decisions.
As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen’s analytical and independent view of the “customer optimization” process of Harte-Hanks (Information – Opportunity – Insight – Engagement – Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen http://www.aberdeen.com or call (617) 723-7890, or to learn more about Harte-Hanks, call (800) 456-9748 or go to http://www.harte-hanks.com.
Media Contact: Kevin Martin Aberdeen Harte-Hanks (617) 854-5314 kevin.martin@aberdeen.com SOURCE: Aberdeen Group
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